EMAIL EXPRESS
... Information You Need to Know ...

Hello, thank you for writing! Please read the important information below prior to sending your first letter.

Email Instructions:

• You must be at least age 18 or older to use our pen pal service.

• Your RETURN mailing address must be provided. Because inmates have no access to the Internet or email, you MUST provide your name and full mailing address in order for us to forward your letter (or the person you're writing will have no way to respond to you). Letters are downloaded and forwarded three to four times per week by general mail through our company. Forwarding is not available for New York 'State' Prisoners.

• FBTW Forwards First-Time Response Letters ONLY. We DO NOT forward emails to our clients from people whom our clients may already know (family, friends, or other outside connections). The purpose of forwarding first-time email letters is to provide the convenience of email for web site visitors who may wish to establish a new friendship or outside connection with a client listed on our web site. All subsequent letters must be sent by general mail.

• Letters must be AT LEAST 50 WORDS in length (maximum length of one page).

• No letters other than for the purpose of establishing an introduction, with the purpose of friendship are forwarded.

• If the customer states a writing preference within their ad (i.e., 'prefers corresponding with a woman only,' we cannot forward email letters from a male (each letter forwarded is paid for by our customer, so we must respect their wishes from our end); however, mail can be sent by anyone to the mailing address listed within their ad.

• We do not forward multiple generic letters, meaning the same exact letter to many different people. Each letter must be unique and written specifically to the individual it is addressed to.

• Limit of 10 letters sent per day for any one web site visitor.

• Letters sent without return address information cannot be forwarded. As mentioned previously, prisoners have no access to the Internet or email. We simply forward letters received by email (by general mail) from our web site visitors as a convenience!

• No sexually explicit or letters with foul language are forwarded from our company to a prison facility. Any letters along these lines will be deleted.

• If you are concerned about confidentiality, you may want to consider purchasing a PO Box. In most cities, PO Boxes provide a very inexpensive way to protect your privacy.

We sincerely thank you for writing to a customer on the Friends Beyond The Wall web site!